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Back-On-Time Guarantee

Your timely return is our priority, and we are experts at it! You can rest assured that we are committed to ensuring you never miss the next leg of your journey.

Each of our tours are thoughtfully scheduled with ship schedules in mind, ensuring that you are able to arrive back to your ship before departure time. Plus, our exclusive location in the heart of downtown Juneau—just steps from all major cruise ship docks and hotels—means you’re always close to where you need to be.
-Centrally located, walking distance to all cruise docks
-Coordinated scheduling
-Real-time ship tracking
In a absolutely rare case of unexpected delays due to weather or mechanical issues, we guarantee to make arrangements to reunite you with your itinerary—at no additional cost to you.

**Our Back-On-Time Guarantee covers delays caused by Wings Airways only. Once your tour returns on time to downtown Juneau—just steps from the cruise ship docks—it’s your responsibility to manage the rest of your time before your ship departs. We can’t be held responsible for missed departures due to late returns to the dock unrelated to our tour. This guarantee applies to guests arriving by cruise ship and is valid only for tours booked directly with Wings Airways. Guarantee covers transportation to the next port of call in the event of a Wings Airways delay. Wings Airways dones not cover delays unrelated to Wings Airways operations.